Contact Us!
Norway +47 90 846 766
Latvia
+371 67 224 437
Estonia
+372 66 81 062
Lithuania
+370 69 989 016
Ukraine
+371 29 166 521
Spain
+34 626 514 344
Our Services
The outsourcing services provided by Runway are all about enhancing and developing the relationships between our clients and their customers - an essential base for any business activity.
The Runway services has been designed to facilitate the provision and evolution of customer services across the phone, e-mail, Internet databases and postal channels. In an ever-changing world it is becoming increasingly important for companies to outsource some of their activities to stay competitive and to be able to focus on their core business. With current communications technology companies have the opportunity to choose location, as the place of service delivery has less importance in the global market.
From our outsourcing centres in Tallinn and Tartu (Estonia), Riga (Latvia), Kaunas and Vilnius (Lithuania), Malaga (Spain) and Kiev (Ukraine) we can provide a range of services designed to bring your customers closer to you. Runway offers these services to UK, US, and European multinational companies at competitive rates, sharing a common set of business values and principles. By outsourcing your non-core business processes to the Baltics and the Ukraine under the care of Runway, present significant advantages that form a compelling argument for considering the Runway proposition. Contact us for further details!
The Runway services has been designed to facilitate the provision and evolution of customer services across the phone, e-mail, Internet databases and postal channels. In an ever-changing world it is becoming increasingly important for companies to outsource some of their activities to stay competitive and to be able to focus on their core business. With current communications technology companies have the opportunity to choose location, as the place of service delivery has less importance in the global market.
From our outsourcing centres in Tallinn and Tartu (Estonia), Riga (Latvia), Kaunas and Vilnius (Lithuania), Malaga (Spain) and Kiev (Ukraine) we can provide a range of services designed to bring your customers closer to you. Runway offers these services to UK, US, and European multinational companies at competitive rates, sharing a common set of business values and principles. By outsourcing your non-core business processes to the Baltics and the Ukraine under the care of Runway, present significant advantages that form a compelling argument for considering the Runway proposition. Contact us for further details!
When constructing a project where sales and customer service must be in balance, Runway has a strong focus on screening candidates, providing effective training and monitoring performance. Product knowledge, usage of applications and understanding the core of the business are three areas where Runway proactively and constantly are searching for improvement opportunities.
Runway delivers First Line IT support in sorting out user mistakes and misunderstandings and offering immediate and effective solutions. Our highly motivated teams process classification, prioritization and escalation of incidents by phone, e-mail and other notifications. Our strong focus always is performance measurements in order to meet the standards set by our clients.
Runway integrates the processes of data collection and processing with our clients in the market research industry. By strong process management planning Runway ensures high performance and quality data delivery in line with expectancies set by our clients. By hosting whole processes in-house, we are striving to develop relationships by acting as a business partner with our clients.
Using Baltic Accounting background and Norwegian Accounting expertise Runway established an ongoing service for Scandinavian companies looking to outsource their Accounting functions. Runway strongly believes that investment in people development and training will secure the rise of customer satisfaction and key performance measurements; as well as decreasing customer complaints, sickness absence and improve employee morale.
Some various project conclusions
"The long-term focus on structuring the team and optimizing the workforce management approach, has led to a significant increase of sales and reduction of customer complaints in the past six months".
"The investment in people development and training has ensured that targets for KPIs have been exceeded throughout the past twelve months and sickness absence has been constantly low even in the hardest of times for the industry".
"The challenge with launching a new project is to keep key measurements steady. Throughout the whole pilot project the results have been rising month by month".
"By revising and optimizing the training approach together with our client, we have managed to decrease the training loop from eight to three weeks without losing delivery quality".
"Reoccurring and high tempo projects demand meeting multiple and overlapping deadlines. By strengthening the process management planning we have ensured that we did not miss any of deadlines for our client".
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Work For Us!
Whether you are looking for a part-time job as a student or for a full-time position, Runway offers the environment to grow.
Whether you are looking for a part-time job as a student or for a full-time position, Runway offers the environment to grow.
About Us
Runway International delivers high-quality, outsourced contact centre services for multinational companies seeking to serve the Northern American, Russian and European markets. If you are looking for a contact centre solution providing your customers with a personal service based on your values, you have come to the right place. Through our technology, dedication and high-quality service we will bring your customers closer to you!
